PedalCraft trades and sources goods across borders — buying, supplying, and acting as commission agent — alongside our own line in bicycles and e-bikes, imported, assembled and manufactured in Lisbon.
We trade general goods across borders, and separately run a full bicycle and e-bike operation from import to after-sales.
General trading of goods in and out of Portugal — not limited to any one product category.
Learn more →We source and supply on behalf of buyers, working on a commission basis as a broker between parties.
Learn more →Supplying shops and independent retailers, with direct sales also available.
Learn more →In-house build and quality checks in Amadora before dispatch to buyers.
Learn more →Maintenance and repair for bicycles and e-bikes, sold through PedalCraft.
Learn more →PedalCraft is a newly registered trading company. Our own bicycle and e-bike catalogue is being assembled shipment by shipment — for general sourcing requests, tell us the product and we'll confirm feasibility, lead time and pricing directly.
, our own brand — import, assembly and quality checks handled in-house.
, now in PortugalKONEX is our own bicycle and parts brand, designed and manufactured through KONEX International in Lahore, Pakistan — trademark registration in the EU in progress. PedalCraft is the official route to market for KONEX in Portugal and the EU: import, distribution, assembly and after-sales all handled here. The current range is below.
® — trademark registration in the EU in progress. Specifications and colourways shown reflect current production and are subject to change. Contact us for full spec sheets, MOQs and landed pricing to Portugal/EU.
Already know what you want, or have a quote from us? Submit your order here — pay by card for an automatic 10% discount, or choose cash on delivery.
Cash on delivery — pay the courier when your order arrives. No discount applies, and availability depends on your delivery area and order size.
Card payment — get 10% off your order total. Once we receive your order, we'll send a secure card payment link by email; your order is confirmed once payment clears.
See our shipping policy and refund & returns policy for delivery times and your right to cancel.
Tell us what you're ordering and the quoted or list total — we'll confirm final pricing and availability by email.
Bicycles are one line we run ourselves — but our registration and our network cover general goods.
PedalCraft buys and sells across categories, not just bicycles. If a buyer needs a product sourced from abroad, or a supplier needs a route into Portugal or the EU, we can act as the connecting party.
We work both as a direct importer/exporter, taking ownership of goods we trade, and as a commission agent, sourcing or placing goods on behalf of a client for an agreed commission rather than buying the stock ourselves.
We buy and sell goods ourselves, handling the import or export directly.
We source, connect, or place goods on a client's behalf for a commission — without holding the stock ourselves.
Our Portuguese registration covers non-specialised wholesale trade, retail, retail intermediation, and bicycle manufacturing — giving us the legal basis to trade general goods as well as run our own bicycle line.
That breadth means we can move fast: a shipment can land, get sold on, or get built and checked in-house, depending on what the deal calls for.
One place for feedback on PedalCraft as a whole — ordering, delivery, and the bikes themselves — rather than a rating on every single item.
Answers on payment, delivery, returns and how we work — if yours isn't here, use the contact form below or the WhatsApp button.
bicycle range, PedalCraft operates as a general import/export and commission-agent business — we can source, buy, or connect suppliers and buyers across other product categories too. See Trading model.For sourcing, trading, or wholesale orders — reach us by phone or email.
Tell us what you're looking to buy, sell, or move across borders. We'll reply from info@pedalcraft.pt.
How orders from PedalCraft, Unipessoal Lda are packed, dispatched and delivered across Portugal and the European Union.
Orders are dispatched from our premises in Amadora, Portugal, using CTT (the Portuguese national postal service) for smaller parcels, and partner shipping and courier agencies for larger or palletised items such as assembled bicycles and e-bikes. The carrier used for a given order depends on the size, weight and destination of the shipment, and will be confirmed at checkout or by email once your order is processed.
We currently ship to addresses in Portugal (mainland and islands) and to the rest of the European Union. As all deliveries take place within the EU single market, no customs duties or import VAT apply on top of the price shown at checkout. If we later extend shipping outside the EU, any customs duties or import taxes charged by the destination country will be the responsibility of the customer, and this policy will be updated accordingly.
Orders are normally processed and handed to the carrier within 1–3 business days of payment confirmation. Bicycles and e-bikes that require final assembly or a pre-delivery quality check may take longer; where this applies, we will let you know an expected dispatch date.
These are estimates, not guarantees. Delivery times can be affected by customs checks, weather, courier network delays or remote addresses, and are outside our control once the parcel has been handed to the carrier.
Shipping costs are calculated based on the weight, dimensions and destination of your order, and are shown at checkout before you confirm payment. Bicycles and e-bikes are typically shipped part-assembled and boxed; where a palletised or freight courier is required, this will be reflected in the shipping cost quoted.
Where the carrier used provides tracking, we will send you the tracking reference by email once your order has been dispatched. If a shipment does not include tracking, we can still liaise with the carrier on your behalf if there is a delay.
Risk in the goods passes to you on delivery — that is, once the parcel is delivered to the address you provided, or collected by you or a person you have authorised to receive it. Until that point, PedalCraft bears the risk of loss or damage in transit.
If your order has not arrived within the expected window, or arrives visibly damaged, please contact us within 14 days of the expected delivery date so we can open an enquiry or claim with the carrier. Please keep the original packaging and take photographs of any damage where possible, as the carrier may require this as part of a claim.
Please check your delivery address carefully at checkout. If a parcel is returned to us because of an incorrect or incomplete address supplied by the customer, we may charge a reasonable re-delivery fee to cover the additional shipping cost.
For any shipping question, contact PedalCraft, Unipessoal Lda, Rua Alexandre Herculano, nº 4, 2º Esq, 2700-032 Amadora, Portugal, or via the contact form on this site.
Your right of withdrawal, our returns process, and your statutory guarantee rights as a consumer in the European Union.
If you are a consumer buying from us online or at a distance, you have the right to withdraw from your purchase within 14 calendar days, without giving any reason. This right applies under the EU Consumer Rights Directive (2011/83/EU) and Portuguese law transposing it (Decree-Law no. 24/2014).
The withdrawal period expires 14 days from the day you, or a third party you named, take physical possession of the goods (or the last item, where an order is delivered in several parts).
To exercise your right of withdrawal, tell us clearly by email or through the contact form on this site — your name, order reference, and a clear statement that you wish to withdraw. You do not need to use a specific form, but you may if you prefer state simply: "I wish to withdraw from my purchase of [item], ordered on [date], order number [number]."
You must send this notice before the 14-day period expires. You then have a further 14 days from the date you notify us to return the goods.
Goods should be returned unused, in their original packaging where reasonably possible, with all accessories, manuals and documentation included. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature and characteristics — for example, a bicycle may be inspected and test-fitted, but not ridden outdoors or damaged.
If you withdraw under this 14-day right, you bear the direct cost of returning the goods, unless the item is faulty, damaged on arrival, or not as described — in which case we cover the return shipping cost. For bulky items such as assembled bicycles, we will confirm the return method and cost before collection.
Once we receive the returned goods (or evidence that you have sent them back, if earlier), we will issue your refund within 14 calendar days, including the original standard delivery cost you paid. We may withhold the refund until we have received the goods back, or you have supplied evidence of having sent them, whichever is earlier.
Refunds are made using the same payment method you used for the original purchase, unless we expressly agree otherwise with you. No fees are charged for the refund itself.
Under EU law, the right of withdrawal does not apply to goods made to your specifications or clearly personalised — for example, a bicycle built to a bespoke specification agreed with you individually. Where an exception applies, we will state this clearly to you before you complete your purchase.
Independently of the 14-day withdrawal right above, all goods we sell benefit from the statutory 2-year legal guarantee of conformity under EU Directive 2019/771 and Portuguese law. If a product turns out to be faulty or not as described, you are entitled to a repair, replacement, price reduction, or, in some cases, a full refund — free of charge. This legal guarantee is in addition to, and unaffected by, any manufacturer's warranty offered by or other brands we distribute.
Contact us with your order number before sending anything back, so we can confirm the return address and, where applicable, arrange collection for larger items such as bicycles.
PedalCraft, Unipessoal Lda, Rua Alexandre Herculano, nº 4, 2º Esq, 2700-032 Amadora, Portugal, or via the contact form on this site.
How PedalCraft, Unipessoal Lda collects, uses and protects your personal data, in line with the EU General Data Protection Regulation (GDPR).
The data controller is PedalCraft, Unipessoal Lda, NIPC 519583280, registered at Rua Alexandre Herculano, nº 4, 2º Esq, 2700-032 Amadora, Portugal. For any question about this policy or your personal data, contact us via the form on this site or in writing to the address above.
We share personal data only where necessary to run our business: with shipping and courier partners (including CTT) to deliver your order, with our payment processor to take payment, with our accountant and the Portuguese tax authority for invoicing and tax compliance, and with our website and email hosting providers who process data on our behalf under contract. We do not sell your personal data to third parties.
Our hosting and service providers operate within the European Economic Area. If any provider we use is based outside the EEA, we ensure an adequate level of protection is in place, such as the European Commission's Standard Contractual Clauses.
Order and invoicing data is retained for as long as required under Portuguese tax and commercial law — generally 10 years. Contact form enquiries that do not result in an order are kept only as long as needed to answer your query, and are deleted thereafter unless you become a customer.
You have the right to:
To exercise any of these rights, contact us via the form on this site. You also have the right to lodge a complaint with Portugal's data protection authority, the Comissão Nacional de Proteção de Dados (CNPD), at www.cnpd.pt.
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This website and our services are directed at adults. We do not knowingly collect personal data from children.
We may update this privacy policy from time to time, for example to reflect changes in our services or in the law. The "last updated" date at the top of this page will always reflect the most recent version.
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